70% of buying experiences are based on how the customer feels they are being treated.

78% of consumers have halted an intended purchase because of a poor service experience.

91% of unhappy customers will not willingly do business with you again.

81% of companies with strong capabilities and competencies for delivering customer experience excellence are outperforming their competition.

If your employees have poor etiquette when dealing with customers, the effects could be disastrous. Consider the above statistics. Clearly, excellent etiquette in business is essential for your success.

The Sydney Etiquette College will tailor a course for the needs of employees of large or small companies that will vastly improve their etiquette, and make them masters in dealing and delighting difficult customers.  

Our corporate clients have included the Prime Minister and Governor General’s Airline Staff, Tyrrell’s Wines, Westfield Customer Service Staff, ABC Staff, Intercontinental and Best Western Hotel Staff,Australian Rugby Union Players Representing Australia and Toshiba just to name a few. 

Our corporate clients have the opportunity of Sydney Etiquette College Instructors provide the tuition in their office boardrooms or are welcome to have their class in the Sydney Etiquette College rooms at North Sydney.

Please allow two-weeks notice from booking for us to prepare a program tailored to your business needs.